Of course! If you’re new to Pampa, our Trial Class is the perfect way to try out a little of the space, the instructors and our energy before committing to a pack.
Trial Class €25 – Valid for 3 months from the date of purchase, so you have plenty of time to try our classes, find out what it’s all about and see why everyone wants to join.
2. How do I book my first class?
You can book a class directly from the website in the schedule section.
Or we recommend downloading our PAMPA STUDIO app to make booking your spot quick and easy.
All classes must be booked and paid for in advance.
3. Do I need previous experience?
No, we all had a first time at something! And we’re delighted that Pampa can be the start of something incredible with Pilates. We do recommend starting with Reformer Essential or Reformer Flow classes. Previous Pilates experience is required for Explosive Tower Power classes.
4. How long are the classes?
Approximately 50 minutes. We start on time and finish on time. We make the most of every minute of class, which is why we allow a maximum of 7 minutes’ grace for late arrivals. After that, entry will not be permitted and the class will be counted as used, with no exceptions.
5. How many people are in each class?
5 people in each room. We are a boutique studio and we want to be able to correct you and be there for you in every class.
6. Is there an enrolment fee?
No, you just need to buy a pack and you’re ready to get started!
7. Is there a lock-in period?
There is no lock-in. You choose when to come and which pack to buy. You need to make the purchase through the website or the app; there is no automatic payment.
8. Can packs be shared?
No, they are for one person only and non-transferable. No exceptions.
9. What language are the classes in?
Usually in Spanish, but we try to accommodate everyone! Please tell us if you don’t understand Spanish and we’ll teach a class in “Spanglish” 🙂.
10. What do I need to bring to my first class?
Comfortable clothes, NON-SLIP SOCKS, and a bottle of water. We’ll take care of the rest.
11. I’d like to cancel a booking. How do I do it?
Whatever the reason, we ask that you cancel your class more than 12 hours in advance through our website, our app or the MindBody app. We do not accept cancellations by email, phone or social media.
Your class is automatically returned to your account; within less than that period, we’re sorry but it will be counted as used.
12. How long do packs last?
All our packs are valid for 3 months from the day of purchase. You can check the expiry date in the app.
13. My pack is expiring and I’d like to extend it. How do I do that?
The validity of your credits cannot be extended except in exceptional cases (medical leave, pregnancy, change of city of residence, etc.).
Validity periods are clearly indicated when you purchase your packs. If it is an exceptional case, please send an email to [email protected] with the following information:
1) The email address you registered with at Pampa
2) The pack you purchased and whose expiry you want to extend.
3) A copy of the sick leave or medical certificate if the request is for health reasons, or any document supporting the request.
4) Proof of payment for the pack/membership if it is for any other reason.
14. I want to return a pack or a merchandise item. What can I do?
As an internal policy, Pampa Studio does not refund credits or merchandise. These are the exchange and return options we offer for merchandise purchases: exchange for a different size, colour or product, or exchange for class credits. It is important that you present or show proof of payment. If you have any questions, you can visit the studio and our team will be happy to help.
Packs are not refundable; the solution we can offer is an exchange for a massage or for a merchandise item.
15. I’m pregnant. Can I come to class?
Congratulations!!! We’re sorry, but our classes are not suitable for pregnant women, as not all of our instructors have prenatal or postnatal training.
16. How does the waitlist work?
Although we’d love to have everyone in the studio, we want to keep our groups small. That’s why classes fill up quickly! You can join our waitlist to get your spot.
We will notify you automatically by email when you’re in, and this can happen up to 2 hours before the class starts (when a spot becomes free).
If you think that is too little notice, we recommend removing yourself from the waitlist, because if you get in automatically and don’t show up, you will lose the session as if you had attended.
If you know you won’t be able to attend a class you’re waitlisted for, make sure you remove yourself from the list.
Useful tip: always join the waitlist, you’ll most likely get a spot!
17. Do you have showers?
No, we have one large and one small washroom, and a changing area.
18. Do you offer private/personalised classes?
No, we love the community and we have chosen to make all our classes group classes of up to 5 people.
